1. Subscription Overview
• This is a monthly recurring subscription for riding lessons based on the selected plan.
• Payment is automatically billed every 30 days to your saved payment method.
• After enrollment, a team member will reach out to:
• Confirm scheduling availability,
• Finalize your recurring lesson time,
• Ensure all required documentation is complete.

2. Scheduling:
• Clients are assigned a recurring weekly time slot. Staff will do their best to accommodate changes, with preference given to clients who provide multiple scheduling options.
• Schedule changes may be requested quarterly during review periods. There is no guarantee that change requests can be honored.

3. Missed Lessons & Make-Ups:
• One make-up lesson per month is allowed with at least 24 hours’ notice.
• Lessons missed without sufficient notice are forfeited and cannot be credited or rescheduled.
• In the case of inclement weather, an unmounted or virtual lesson may be offered in place of the mounted session.

4. Documentation & Enrollment Requirements
All clients must:
• Complete and sign the full Registration & Membership Packet before scheduling any lessons.
• Re-submit documentation annually, or if rider details change. For minors, this responsibility falls to the parent/guardian.
• Pay the Enrollment Fee prior to assessments or lesson scheduling.
• Have a valid card on file and be enrolled in automatic monthly billing.
• Follow all barn rules and safety guidelines.
• Read and sign the full Terms & Conditions, Release of Liability Waiver, and Photo Release Form.

5. Safety Dress Code:
• Students and their guests must wear closed-toed shoes at all times on the property.
• All riders must follow the farm’s Safety Equipment and Riding Gear Policy when in the barn aisle, paddocks, stalls, arena, or while mounted.

6. Payments:
• Monthly tuition is due every 30 days and is non-refundable.
• Add-on services are billed upon receipt.
• Clients must maintain a valid payment method on file.

7. Cancellations:
• A 60-day written notice is required to cancel a subscription, sent to [email protected].
• During the 60-day cancellation window:
• Clients will continue to be billed monthly.
• Lessons may still be attended unless otherwise agreed.
• Mid-month cancellations do not reduce financial obligation.

8. Delinquent Account & Collections Policy:
• Clients are responsible for all unpaid balances. Accounts with unpaid invoices may be suspended or referred to collections.

9. Contact & Communication
• All formal communications — including cancellation notices, documentation updates, and complaints, must be sent to [email protected]